Terms and Conditions
The Enquire remit
The advice and information we provide from online and email enquiries is based on the information you give us. If we do not have very many details we may only be able to give you a general answer. If your query is complicated we may suggest that you seek specialist legal advice or advice from another organisation. It may sometimes be necessary to ask you further questions before we respond to your enquiry.
We can provide information and advice on additional support for learning for children and young people (up to the age of 18). For example, advice may be given on:
- good practice in identification, assessment and provision in relation to additional support for learning
- the processes for setting up plans used in education such as Individualised Educational Programmes or Co-ordinated Support Plans
- who a parent or young person can contact locally and the roles of those involved in various stages of education provision
- access to processes used in resolving disagreements.
The service cannot recommend provision for individual children, as this requires professional judgements to be made by those working with the child or young person.
Therefore, we will not comment on matters such as:
- accuracy of diagnosis of a condition giving rise to additional support needs
- whether or not a child has additional support needs
- whether a child has a particular learning difficulty
- the level of support needed by a child
- whether a Co-ordinated Support Plan should be drawn up or discontinued
- suitable schools for individual children
- professional behaviour unless it clearly does not follow current guidance
- a particular professional approach unless it clearly does not follow current guidance.
Data Protection
Enquire complies with the Data Protection Act 1998.
We will record an outline of your enquiry in a database (unless you request that we do not do this, this is an option on the online enquiry form). We do this to build up a profile of the type of questions we are asked and in case you contact us again.
We will keep records for 10 years after the last recorded contact with Enquire or when the child or young person involved reaches the age of 20. We review our database at least once per year to make sure this happens.
Confidentiality
Enquire is a confidential service. We will only break confidentiality where disclosures of abuse are made or where we have concerns that a child or young person is at risk of serious harm or neglect. If this is the case we will report this disclosure or concern to the relevant agencies.
Disclaimer

The advice in our email replies gives general information on additional support needs guidance and the law as it relates to Scotland. It should not be regarded or relied upon as a complete or authoritative statement of the law.
We make every effort to ensure that the content of our email replies is accurate and up-to-date.
We cannot be held responsible for errors or omissions, or for incomplete or misleading information that we may have received from you. Enquire takes no responsibility for the contents of linked websites, and the links should not be taken as our endorsement of these sites. Enquire has no control over the availability of the linked pages.
